EXCHANGES AND RETURNS POLICY

All products are covered by a warranty, which starts counting from the date of purchase. To proceed with the guarantee, the Client must send an email to servicioalcliente@laboratoriosaliklean.com in which the pertinent evidence is attached, such as photographs or videos. This email must be sent within the deadlines indicated below. Changes will be made for another of our products and no refund will be made. ALIKLEAN proceeds to cover the guarantee under the following events: Reduced or depleted product This situation applies in the event that the Client does not receive the product in optimal conditions, that is, that its content is outside the container; which must be communicated within 24 hours of receipt. (This cause applies to purchases made through digital media) Product damage or failure In the event that the product packaging is damaged or defective, and cannot be used correctly, it must be reported within 48 hours of receipt of the product (This cause applies to purchases made through digital media). different product If the product received by the Client is different from the product indicated in the order placed, the estimated delivery times will be changed, for this, the Client will have to report said situation within 48 hours of receipt. of the Product (This cause applies to purchases made through digital media). product not received In the situation that the Client does not receive the product within the established term, he can present a claim within a term of 5 business days; If the time exceeds 30 business days, the Client may request a refund of the money paid. Warranty Exclusions.

In case of adulterating the content of the product with other substances. When the package has been opened and the product started to be consumed. When the deadlines stipulated for the return request have expired. When it is not used properly or is intentionally damaged. In case of allergic reactions. If this happens, it is recommended to stop using the product and consult a doctor. When the fact that gives rise to the guarantee is not reported in a timely manner. Right of withdrawal The right of withdrawal is the possibility that our clients are given to request the return of all the money paid as well as to return the product received. The maximum term to exercise the right of withdrawal will be five (5) business days from the delivery of the good. If the product has not been returned within this period, there will be no place to exercise the right of withdrawal. The right of withdrawal becomes effective as long as the product is not for personal use and meets the following requirements. REQUIREMENTS FOR YOU TO USE THE RIGHT OF WITHDRAWAL: • If the product shows signs of having been used, you will not be able to make use of this right. • The product must have all its accessories and original packaging intact without any type of adulteration, guarantee seals (if the above mentioned specifications are not met, the product will be returned to the customer and the customer will have to pay the transportation costs). • The client must assume the transportation costs and the other costs that are generated by the shipment of the product to our offices as established in article 47 of Law 1480 of 2011. • The client has the following remote service channels to notify their right of withdrawal: • Email: servicioalcliente@aliklean.com • WhatsApp hotline: +574590-6063.

NOTE: The maximum term to exercise the right of withdrawal will be five (5) business days from the delivery of the good. If the product has not been returned within this period, there will be no place to exercise the right of withdrawal. PRODUCTS THAT BY LAW ARE EXCEPTED FROM THE RIGHT OF WITHDRAWAL: As established by number 7 in article 47 of Law 1480 of 2011, all goods for personal use. In this regard, the Superintendence of Industry and Commerce (hereinafter the "SIC") has indicated in document No. 12-027958 of April 18, 2012 that: "(...) The exceptions contemplated by the Law in relation to the The power of withdrawal is contained in the same article in the following terms: (...) The following cases are excepted from the right of withdrawal (...) 7. In contracts for the acquisition of goods for personal use." Later, in the same document, the SIC indicated that: "(...) Goods for personal use do not have a legal definition, however, they are commonly referred to as those that are used only by one person for reasons of personal sanitary or hygiene, such as toothbrushes, deodorants, cosmetics, etc. (…)” (underline outside the text Reimbursement: When our clients meet all the requirements to make use of the right of withdrawal, we will proceed within a maximum (30) calendar days to refund the value of the purchase without any type of deduction as provided in the paragraph of the Article 47 of Law 1480 of 2011.” Delivery times and shipping conditions. Keep in mind that the shipment of the products has an additional value to the value of the purchase as such, which must be assumed by the Client. Main cities: Shipping times are estimated between 4 to 8 business days from the business day following the purchase confirmation. Other cities: Between 5 and 11 business days from the business day following the purchase confirmation. Shipping in Medellín: 3 to 4 business days. and this at the bottom: REFUND OF MONEY:

All customers may make use of the money return mechanism, as long as the exchange and return policy is fully complied with. In the scenarios where the customer decides to reverse the purchase, the process is as follows: The consumer must share a signed letter in which he explains the reason why he wants his money to be returned to the origin account, in this he must highlight the account number and bank entity in which the return will be made. You must attach a bank account certificate in which you want the refund to be made, it is suggested that it preferably be an account in which the buyer is the owner. If the information is shared between Monday-Tuesday-Wednesday, the return will be made the following Friday. If the information is shared after Wednesday, the return will be made on Friday of the next week to start. Business days are Monday through Friday between 8:00 a.m. and 5:00 p.m. and 6:00 p.m. It is not the obligation of Aliklean S.A.S. send the Customer the guide provided by the courier company, however, if the Customer requests it, Aliklean will send it within a maximum period of 3 business days. The Customer must take into account that deliveries cannot be made at an exact time. In the event that delivery is attempted and the Client cannot receive or delegate a third party to do so, delivery will be attempted a second time. If delivery is not possible a second time, the Client may, at his choice: (i) pick it up at the facilities indicated by Aliklean S.A.S. (this option only works when the dispatches are in Medellín); or (ii) schedule a new shipment assuming the delivery costs, which must be paid in advance (the only viable alternative for shipments outside of Medellín). IN NO CASE WILL THE IMPOSSIBILITY OF PERFECTING THE DELIVERY ATTRIBUTABLE TO THE CLIENT BE A CAUSE TO RETURN THE MONEY PAID BY THE CLIENT. If the order does not arrive within the stipulated period, you must contact servicioalcliente@laboratoriosaliklean.com via email. Aliklean S.A.S. will be in charge of contacting the transport company and will give you an answer as soon as possible.